Contact & Support Policy
At OMG, we aim to provide dedicated support for all our Services and Offerings and related inquiries. To ensure every request is tracked and handled efficiently, we offer support exclusively via email.
1. How to Reach Us
For all inquiries—including order status, the quality of Services and Offerings, payment issues, or technical support—please contact us at:
Official Support Email
Note: We do not offer support via social media DMs, phone calls, or WhatsApp. Sending an email to the address above is the only way to receive official assistance regarding your purchase, account, or any of our Services and Offerings.
2. Response & Resolution Timelines
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023:
Acknowledgment
We will acknowledge your receipt of any complaint within 48 hours.
General Support
We aim to resolve standard service inquiries within 24 to 48 business hours.
Data Privacy
Any requests related to personal data (deletion, access, or correction) will be resolved within 7 days as per DPDP Act mandates.
3. What to Include in Your Email
To help us assist you faster regarding our Services and Offerings, please include the following in your message:
Subject Line
Clear description (e.g., "Order #12345 - Service Status").
Registered Email/Phone
The details used to create your OMG account.
Attachments
Screenshots of payment confirmations or photos related to your Services and Offerings (if reporting a delivery or quality issue).
4. Grievance Redressal
If you have a concern regarding our Services and Offerings that has not been resolved through standard support, you may mark your email to the attention of our Grievance Officer at:
Grievance Officer
Please use the subject line: "Attention: Grievance Officer - [Your Order ID]"
5. Official Correspondence
Any legal or official notices regarding our Services and Offerings must be sent to our registered email address: team@omgofficial.com.